What happens to my prices when a campaign ends?

They revert automatically. DiscountPal saves your original price when a campaign starts and restores it — along with any tags the campaign changed — the moment it ends. No manual reset, no forgotten sale prices.

How are discounts applied in Shopify?

DiscountPal updates the price and compare at price fields on your products. Your original pricing is stored when the campaign starts and reverted when it's deactivated.

How is this different from Shopify's built-in discounts?

Shopify's native discounts apply at checkout, so product pages keep showing full price until the final step. DiscountPal changes the displayed price itself, with strikethrough compare-at pricing, so shoppers see the deal from the first page — and so do Google Shopping and your email flows.

Does DiscountPal work with my theme?

Yes. DiscountPal uses Shopify's own price fields, so your sale pricing displays exactly the way your theme is designed to show it — any sale badges, strikethroughs, or styling built into your theme just work. No injected code, no foreign-looking widgets.

What product selection filters are there?

Products can be included or excluded by tag, collection, vendor, and product type — or selected individually, down to the variant. Combine multiple filters for precise selections, and add separate product groups to a single campaign.

How do I create a sale collection?

Use auto-tagging: DiscountPal adds a tag to products while the campaign is active, so a smart collection built on that tag fills itself when the sale starts and empties when it ends.

How long does a campaign take to go live?

Small campaigns apply almost immediately; large ones take a few minutes to roll out across every product, and the same applies when prices revert. Campaigns run on your store's timezone.

Can I discount from the original price instead of the current price?

Yes — apply the discount to the current selling price, the original RRP, or full-price items only. "Full-price only" skips already-reduced products, so nothing gets double-discounted.

What if I change a product's price during a campaign?

When the campaign ends, prices revert to what they were when it started. Need to change a base price mid-sale? End the campaign, update the price, relaunch — one minute, clean pricing.

Do sale prices show in Google Shopping and email apps like Klaviyo?

Yes — because DiscountPal changes the real product price, your Google Shopping feed and catalog-connected email tools pick up the sale automatically. Feeds refresh on their own schedules, so allow a short delay after launch.

How many products can I put on sale?

From 50 variants on the free plan up to unlimited variants and campaigns on Pro Unlimited — with 1,000 and 3,000-variant tiers in between. There's no catalog size DiscountPal can't handle.

Troubleshooting

My campaign is taking a while to apply

Small DiscountPal campaigns apply almost immediately; large campaigns take a few minutes to roll out across every product. The same applies when prices revert at the end of a sale.

Campaign rollout time depends on how many products are in the campaign.

Expected timing

Small campaigns (dozens of products) apply almost immediately.
Large campaigns (hundreds or thousands of variants) take a few minutes — Shopify processes price updates product by product.

The same timing applies when a campaign ends and prices revert.

If prices still haven't updated

Check the campaign status in the DiscountPal dashboard — it shows rollout progress.
Confirm the products match your campaign's filters (a product excluded by a filter won't change).
Hard-refresh the product page — your browser may be showing a cached price.

Still stuck? Email support@discountpal.app and we'll take a look.

My campaign is taking a while to apply

Expected timing

If prices still haven't updated

Your next sale, live in minutes.